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General Why can I no longer use your platform? All rights reserved. What will happen to my account balance? To be able to play again you must be resident in a country which is not a prohibited jurisdiction and be able to prove it. Yes, players are eligible to play in all our sponsored live poker events. Live Poker. A pop-up screen will prompt you to withdraw your account balance including the cash value of any T-Money or Tournament Tickets you may have, if applicable. Once processed, the funds will be immediately available in your payment method balance. To make a withdrawal request, log in to your Stars Account and visit the Cashier. Currently, all accounts registered with an address in a prohibited jurisdiction are blocked from real money gaming activity. Multi Currency. Deposits are fast and secure. If I move or I have moved, will I be able to use your services again? Make your first real money deposit and start playing at PokerStars. Once you submit your withdrawal request, an email notification will be sent to your registered email address confirming each transaction made within your Stars Account. NOTE: Some withdrawal options will only be available if you have used those payment methods to deposit in the last 12 months. If you see that the card or account designated to receive your withdrawal has been cancelled or has expired, please cancel your withdrawal request and contact Support. Terms and Conditions. If you have registered for an upcoming real money online poker tournament, you have been unregistered and the buy-in amount if any returned to your account. The Cashier is still available for you to withdraw funds from your account. Gambling can be harmful if not controlled and may lead to addiction!{/INSERTKEYS}{/PARAGRAPH} PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more. Unfortunately this is not possible. If you enjoy playing poker we invite you to use your existing account on our play money site. Responsible Gaming. Whether we have ceased operations in your area, or you have moved to a jurisdiction where we do not operate, your account balance is completely safe. We have always complied with this requirement and continue to do so for all of our player and customer deposits. Following our most recent review, it was determined that we would no longer offer real money services in certain countries. Withdrawal Policy. These funds will be immediately available for withdrawal. {PARAGRAPH}{INSERTKEYS}If you have been sent a link to this page, it may be that we are ceasing to operate real money gaming platforms in the jurisdiction in which you are based. Unfortunately, real-money transfers between customers or sites are not allowed. Yes, players and customers who legitimately relocate to a country where real money gaming activity is not prohibited will be able to use their current account balance. License No. Prohibited Jurisdictions: Frequently Asked Questions If you have been sent a link to this page, it may be that we are ceasing to operate real money gaming platforms in the jurisdiction in which you are based. Please allow up to 4 business days for the funds to appear in your account. Options available will depend on your country of residence. Stars Rewards Promotions. You may not take part in any real money gaming activity, make deposits or make any real money transfers while you are physically located in any of the prohibited jurisdictions under any circumstances, even if you are simply visiting. Money : Withdrawals will be sent for processing within 72 hours. Please allow business days for funds to be credited to your designated bank account. Tournament Types. Please make sure to check the Cashier for the options and limits available to you. Can I still play in PokerStars live poker events? Real money gaming activity is not allowed while you are physically located within a prohibited jurisdiction under any circumstances. Unfortunately, you will not be able to buy in directly to these events through your Stars Account, or have any winnings deposited to your account. Please allow up to 10 business days for the funds to appear in your bank account. Please note that in the event of us ceasing real money operations in a particular jurisdiction we would anticipate a high volume of withdrawal requests, and therefore you may experience a slight delay in the processing and delivery of your funds. Tournament packages and buy-ins won or otherwise earned will be honoured. What will happen to my StarsCoin? Special Offers. These Reward and Rebates, once purchased, result in cash being instantly deposited into your account. However, you may not participate in freeroll tournaments which have real money prizes or any prizes other than play chips. Do note, that your StarsCoin will be automatically converted into their equivalent cash value upon entering the Cashier. However, to do so, you will be required to submit proof that you are actually resident in another location to have your privileges reinstated. You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section. Play money purchases will be prohibited in certain countries. Please review the information below carefully, and should you have any further questions please visit the Help Center or contact Support. PokerStarsPay : Withdrawals will be sent for processing within 72 hours. Yes, you are free to continue to play for play money on either our. Rest assured that your funds are safe and we will process your request as soon as possible. You are still welcome to play in any of our live poker tours. Carefully review the information on the screen showing withdrawal options before completing your withdrawal request. How do I request a withdrawal? Software News. Freeroll and StarsCoin buy-in tickets have no real money buy-in value, and are therefore ineligible for credit. In the event that you are now resident in a country that is not a prohibited jurisdiction, and can prove it, you are free to use our services from your new residence. We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience. Responsible Gaming Help Languages. Acceptable proof consists of copies of government-issued photo identification as well as a recent utility bill showing your new physical address. Always refer to your confirmation email after you've made a withdrawal to confirm how your funds will be processed. Get more information. Team PokerStars. Your account remains open and accessible and your funds may be withdrawn at any time. How to Play.